FAQs

No. We offer options where your pet can travel exclusively with pets from your own family or even alongside you as the owner. This allows for a more personalised and stress-free experience for both pets and owners.

While pets generally experience less stress when travelling with their owners, we understand that it's not always feasible. Therefore, we also offer a dedicated service where pets can travel alone, ensuring they are well-cared for even without the owner's presence.

Not necessarily. We appreciate the company of well-behaved dogs and allow them to sit with their owners, provided they are harnessed and securely hooked in. This ensures safety while allowing some freedom for the dog to relax.

This rate is typically offered by transporters who operate multi-pet transport services, meaning your pet would travel with several others. Our approach differs as we prioritise the welfare of animals by not crowding them with many others, which we believe is more conducive to their well-being.

Importing a puppy to the UK should be handled by a commercial importer to ensure compliance with all regulations. It's risky to accept services from those who are not certified as commercial importers, as there is a possibility of the puppy being impounded upon arrival due to improper documentation or procedures.

Be very careful. It's estimated that 80% of pet transport companies operating in the EU might be doing so illegally. Many people have encountered problems with such services and end up needing rescue operations. Always verify the transporter's licence and legal status before engaging their services.

Yes, licensing is required for pet transportation companies both in the EU and the UK. Some necessary licences include: Driver Competence Certificate Vehicle Inspection Certificate DEFRA Operators License EU Operators License EU Vehicle Inspection Certificate Additionally, proper insurance for hire and reward must be in place to operate legally. Many unlicensed taxi services might offer pet transportation without these credentials, which means their insurance might also be invalid. Always ensure that any service you consider has all the required licence and insurance to avoid legal and safety issues.

The duration of transport depends on the distance to be covered, and it varies from one location to another. However, we offer estimated timelines based on the pickup and delivery locations provided. This way, you can have a better idea of the expected duration for your pet's transport.

You should ensure that your pet is up-to-date on their vaccinations, has identification tags, and is crate-trained. Our pet transport service will provide you with more specific instructions depending on the mode of transport.

You will need to provide proof of ownership, vaccination records, and any necessary travel documents. As a dependable pet transportation services we will share with you a detailed list of required documents for your specific situation.

The cost of dog and cat transport services depends on several factors such as the chosen mode of transport, distance to be covered, and size of your beloved pet. Rest assured, we will provide you with a detailed quote that takes into account these specific requirements.